Do I have to take a care plan?
No. Care is optional. The training video and 30 days of support are included either way.
Answers · After launch
What happens after the website launches?
Every HEM website launches with a training video and 30 days of post-launch support included. After that, the site is yours to run, and ongoing care is optional: maintenance $250 per month, Website Care & Protection $350 per month, or Website + Automation Care $650 per month. The three plans are alternatives — you pick one or none.
The first 30 days, and after
Launch day
The domain is connected, the site goes live, and you receive a training video showing how to work with your site.
Days 1–30
Post-launch support covers the settling-in period: questions, small adjustments and anything that surfaces once real visitors use the site.
After day 30
You can run the site yourself — the training video covers what you need — or choose a care plan so updates, monitoring and small fixes are handled for you.
If you have automations
Website + Automation Care ($650 per month) adds automation failure checks, with up to 2 total hours of fixes or adjustments a month.
Included at launch, always
- Domain connection support
- Training video
- 30 days post-launch support
- Mobile-responsive build and SEO basics already in place
Boundaries
- Hosting, domains and third-party subscriptions are billed separately.
- Care plans have defined monthly allowances; no unlimited support.
- New pages and new features after launch are scoped separately.
- Content creation and social media management are separate services.
Related questions
What if something breaks and I have no plan?
You can still ask for help; fixes outside a care plan are quoted individually.
Can I switch care plans later?
Yes. The plans are month-to-month alternatives; changes are arranged in writing.
Next steps
- Compare every scope and price on Services.
- Send an inquiry with Website Care & Protection preselected.
- Receive a written proposal confirming deliverables, revision rounds and schedule before work begins.
Exact deliverables, revision rounds and schedule are confirmed in a written proposal before work begins.